4 Ways to Make Whatsapp Integration with Salesforce Worthwhile

by 360smsapp

· salesforce,sms app,sms marketing,salesforce integerat

WhatsApp is the most popular and familiar chatting interface used by almost people of all age-group. Earlier WhatsApp was merely a means of communication to communicate with family and friends. But now, it has secured an important place in business communications as well. This is why apart from Salesforce SMS integrations, Salesforce users look forward to Salesforce integration with WhatsApp also. This way, organizations can target customers where they already are and interact over a personalized and secured messaging platform.

Here are a few ways to use WhatsApp for business and make Whatsapp integration with Salesforce meaningful.

Receive Food Orders on WhatsApp

This is one innovative use of WhatsApp that the catering industry can incorporate into their business. This could help to add more convenience to food lovers. Rather than going through the multiple steps for ordering their favorite cuisine, they can order it with just one click using WhatsApp.

Provide Quick Support through WhatsApp Chatbot

Even WhatsApp has chatbot capabilities, and you can use it to provide 24*7 support services and cut back on time investment. You can deploy a Whatsapp chatbot for handling the most common and repetitive queries of the customers on your behalf through Whatsapp integration with Salesforce. Also, you can save much of your time and invest it in core business priorities.

Send Order and Delivery Updates 

Customers are always keen to know about the status of their order until it is not delivered. So, you can use WhatsApp to push order and delivery updates to millions over the widely used messaging platform. This feature is dubbed as WhatsApp Messages from Reports in 360 SMS and allows you to connect with millions in one go.

Whether it is about order confirmation, processing, shipping, delivery, refund, or any other update, you can use WhatsApp to keep them posted without a miss and reduce incoming queries from the customer's end.

Use it for Internal Communication

WhatsApp can help organizations to streamline their internal communications. Whatsapp integration with Salesforce

enables firms to use WhatsApp to send important updates, make announcements, communicate change in shift timings, send training videos, provide onboarding support, and much more. This helps to cut back on a lot of manual work. Also, it eliminates the need to keep a check whether the team is informed or not as everyone stays connected to their WhatsApp now and then.

Conclusion

WhatsApp provides a secured and personalized communication platform that can be used by businesses innovatively for media-rich communication. Whether it is sales, recruitment, marketing, customer service, or feedback collection, organizations can deliver their messages for any purpose over the platform customers are more comfortable with. This could not only help to improve customer's experiences but leave a positive impression of your brand.