Who doesn't want to get the best capabilities with minimal investment in the business?
And that's why professionals keep searching for the best options.
Nowadays, WhatsApp has become a must-have channel for business communications as it is the most popular messaging channel globally, with more than 2 billion active users.
So, one can expect almost every person's presence on WhatsApp, making it a perfect channel for business communications.
This has compelled businesses to look for the best Salesforce WhatsApp integration to get the best capabilities rather than limiting themselves to just sending and receiving WhatsApp messages.
Here's what you should expect from the versatile Salesforce WhatsApp integration to make things easier for you.
What should You expect from a Versatile Salesforce WhatsApp Integration?
Have you ever thought about what makes the Salesforce WhatsApp integration best?
Best Salesforce WhatsApp integration gives much more than regular WhatsApp integration. Also, it reduces your business expenses and lets you redefine WhatApp business communication with best-in-class capabilities.
Here's what you should expect.
- Quick Salesforce WhatsApp integration
You should expect a quick and convenient Salesforce WhatsApp integration.
For this, you can look for an advanced messaging app on AppExchange that support a wide range of channels along with WhatsApp.
Integrating an AppExchange app barely takes 5-10 minutes, making the process quick.
- Advanced Capabilities for Messaging
Instead of limiting yourself to just sending and receiving WhatsApp messages, you can do much more over WhatsApp.
You can run Salesforce Drip Campaigns, Surveys, Questionnaires, Decision trees, and send and track URLs. You get a wide range of pre-built capabilities that helps you cater to the need of unique business use cases.
Unlike API integration, you do not need to build things from scratch.
You can even expect convenient one-on-one messaging with accessible chat history to pick up the conversation from where a customer left it last.
- Personal WhatsApp
Ideal Salesforce WhatsApp integration allows you to use your personal WhatsApp if required.
With chrome integration, businesses can use their personal WhatsApp without issuing business WhatsApp numbers to remote teams.
Also, you can expect auto chat transcripts which lead to accountability. You stay updated about every conversation and move of your remote teams.
- Robust Automation Capabilities
Convenient and quick automation has become a must-have for faster business operations.
A versatile Salesforce WhatsApp integration should let you send automated WhatsApp messages with just point-and-click.
You can expect self-sufficiency to configure chatbots, surveys, questionnaires, etc., without coding knowledge.
With easy scheduling capabilities, you can keep WhatsApp chat sessions active longer, which is usually active for 24 hours.
You can send an automated text to drive customer response before the session expires and keep chat sessions active.
- Compliant Messaging
The best integration should let helps you with compliant WhatsApp messaging too.
With a fully mature compliance mechanism, you can expect selective opt-in- or opt-out to cater to the unique requirements of audiences instead of a blanket opt-in- or opt-out.
Besides, you should be able to manage new compliances, adding custom fields if required.
Conclusion
A versatile Salesforce WhatsApp Business integration never ties you down to limited messaging capabilities. In fact, you get out-of-the-box capabilities, scalability, convenience, cost-effectiveness, and quick turnarounds, which make it the best. You get numerous pre-built capabilities that eliminate the need to build functionalities from scratch and reduce business expenses.
